Store Policy

Effective Date: 10/1/23

Welcome to Hey Lovely Boutique, an online women's boutique! We are so happy you're here! To ensure an enjoyable shopping experience for everyone, please familiarize yourself with our store policies outlined below:

 

1. Order Processing:

  • Orders will be processed and shipped within 1-2 business days from the date of purchase, unless otherwise specified in the product description. 
  • We offer standard and expedited shipping options, with shipping fees calculated at checkout.
  • You will receive a confirmation email with tracking information once your order has been shipped. 

 

2. Returns and Exchanges:

  • We accept returns and exchanges within 7 days of the purchase date for store credit for items in their original condition, unworn, unwashed, and with all tags attached.
  • To initiate a return or exchange, please contact our customer service team at shopheylovely@yahoo.com with your order number and reason for return/exchange.
  • Customers are responsible for return shipping costs. 
  • Refunds will be processed within 5 business days after receiving the returned item, and exchanges will be shipped out promptly.

 

3. Sizing and Product Information:

  • Please refer to our sizing chart provided on some of the product pages to ensure you select the correct size. If you have any questions about sizing, feel free to reach out to our customer service team for assistance, shopheylovely@yahoo.com
  • Product colors and details may vary slightly due to lighting and screen resolution. We do our best to provide accurate product descriptions and images. 

 

4. Payment Methods:

  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as indicated during the checkout process.
  • All transactions are processed securely, and your payment information is protected.

 

 

5. Privacy and Security:

  • We value your privacy and use secure encryption methods to protect your personal and payment information. 

 

 

6. Customer Service:

  • Our dedicated customer service team is available to assist you with any questions or concerns. You can reach us at shopheylovely@yahoo.com or 713-447-7871 for faster communication. 
  • We aim to respond to customer inquiries within 1-2 business days.

 

 

7. Promotions and Discounts:

  • Periodically, we may offer promotions, discounts, or special offers. Please check our website or follow our socials to stay updated on these opportunities.

 

 

9. Social Media and Community:

  • Join our social media community by following us on Tiktok, Instagram, and Facebook, for the latest updates, fashion trends, and exclusive promotions.

 

 

10. Changes to Store Policy:

  • We reserve the right to update and modify our store policy at any time. Any changes will be posted on our website, and the effective date will be indicated at the top of this policy.

 

 

Thank you for shopping with us! We appreciate your support and look forward to serving you. If you have any questions or need further assistance, please do not hesitate to contact us.

 

 

Aly Paschke

Owner, Hey Lovely Boutique 

shopheylovely.com

shopheylovely@yahoo.com

713-447-7871