Return Policy

Thank you for choosing to shop with Hey Lovely! We understand that sometimes things aren't perfect and they don't work out, so we are more than happy to assist you! 

To start a return/exchange: visit our return portal: https://shopheylovely.com/apps/redo/account/login 


All returns are for store credit only. 

**SHIPPING COST DEDUCTED**

All returns and exchanges must be made within 7 days of delivery date.

All returns must be scanned in to the mail carrier within 5 days of receiving your return label. If failed to return by the timeframe, your shipping label will expire and your item will no longer be eligible for exchange or store credit. 

Returns and exchanges will not be accepted without the original tags, with any markings, damages, or any sign of wearing. We have the right to deny any returns or exchanges if we see any proof of anything listed above. 

At Hey Lovely, we value the aspect of creating a positive shopping experience for all customers. With that, we monitor returns and customer service very carefully. If we notice any usual activity, or a high volume of returns/exchanges from a particular customer, we reserve the right to limit or refuse any future orders. We kindly ask that as a customer, you review and shop respectfully by going through product details that we provide. If you are unsure about sizing, the fit, or about the product descriptions, please don't hesitate to reach out. We would love to assist you before ordering to ensure satisfaction and reducing any unnecessary returns or exchanges. 

Any sale items. discounted items. final sale items, mystery bundle or grab bags, accessories, seamless items, and swim is not eligible for refund or exchange.

All sale items are FINAL SALE. 

We don't accept returns or exchanges on any international orders. We are not responsible for any lost packages during the international shipping process. Once the international order is shipped and scanned by mail carrier, we are no longer responsible. 

About our return platform, Re:Do--

  • Checkout with the $1.98 Redo product for free unlimited returns for store credit on your order if needed and send it back for free if it doesn’t work. Exchanges are offered if you need a different size. This is only compatible with our website at this time.
  • Didn’t checkout with Redo? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!

 

hey lovely, talk soon!